Nobody likes waiting in line. With Queue, citizens can check-in at a kiosk, and walk through prompts to help explain why they are there and who they need to see.
Queueing
Citizens and reserve their place in line at one of the ADA compliant kiosks.
Department scheduling
Allow customers to request an appointment with one or more departments.
Real-time updates
The Queue can be shown on big screen TVs for customers to see their place in line.
Analytics & dashboards
Track service times, peak hours, and staff efficiency.
Building permit app
Provide a paperless building application for faster service.
How it works
Citizens check in at a kiosk and select their service need. Queue App captures key details, issues a virtual ticket, shows real-time status on lobby displays, and alerts when it’s their turn — all seamlessly orchestrated.
Step 1
Citizen checks-in at an iPad kiosk.
Step 2
Queue App collects customer data and building permit application data.
Step 3
Citizen views real-time status update on TVs in lobby.
Step 4
Citizen is served promptly by department staff.
Benefits
Reduce crowding, eliminate uncertainty, and elevate service quality. Queue App boosts efficiency, improves transparency, and arms your team with analytics to better manage workflow and staffing.
Reduce lobby congestion and citizen frustration.
Improve service transparency and communication.
Optimize staff allocation with actionable analytics.
Boost satisfaction and trust in government services.
Who uses it
Designed for permit & licensing offices, city and county service centers, public works departments, and any front-line citizen service area — Queue is built to streamline in-person service and enhance citizen experience.